Surbiton Block Management Ltd is an independent, owner-led firm specialising in residential block management across Surbiton, Kingston upon Thames, Esher, Epsom, Weybridge, Woking and the wider Surrey area.
Surbiton Block Management was founded on a simple observation: directors of residential blocks were being let down by large, faceless agencies. Calls went unanswered, repairs slipped through the cracks, and managing agents only seemed to appear when the service charge demand was due.
Dan Joslyn built Surbiton Block Management to do the opposite. As the owner, he is personally involved in every block — answering the phone, walking the site each month, and making sure directors always know what’s happening with their development.
The result is the kind of property management you’d actually recommend: independent, attentive and accountable.
Every block has one dedicated contact who knows the building, the directors and the residents.
Real-time access to documents, finances and works through our property portal — nothing hidden.
Monthly site visits, planned maintenance and forward-looking budgets, not reactive firefighting.
Owner-led decisions. If something isn't right, the buck stops with the person you spoke to.
Almost every director who calls us tells us the same things about their current agent:
Emails go unanswered for days or weeks.
Site visits are rare — and almost never reported in detail.
Service charge spending isn’t clearly explained.
Repairs drag on or simply disappear into the void.
When something goes wrong, no one feels accountable.
If any of that sounds familiar, we should talk.
Every block has one dedicated contact who knows the building, the directors and the residents.
We walk your building every month, not every six. Issues are seen, not reported.
Live access to documents, finances and works progress, 24/7.
Owner-led decisions and responsibility — no hiding behind departments.
Real replies, in real time. No queueing in a call centre.
We deliberately stay small so every client gets real attention.
Switching agents shouldn’t be stressful. Here’s exactly what happens once you appoint us.
We audit every certificate, contract and policy so nothing falls through the gap.
An on-site walk-through to flag urgent issues and capture an accurate picture of the block.
We vet existing contractors and establish trusted 24/7 emergency response.
Where in scope, we review current spend and forecast against a realistic, transparent budget.
A clear, friendly introduction so residents know exactly who we are and how to reach us.
Surbiton Block Management Ltd is a member of The Property Ombudsman Scheme for Residential Leasehold Management (membership number T13921) — giving leaseholders and directors an independent route for resolution and the confidence that we operate to recognised industry standards.
The Property Ombudsman Scheme
Independent, owner-led property management dedicated to small and medium-sized residential blocks across Surbiton, Kingston, Esher, Epsom, Weybridge and Woking.
We carry out monthly site visits as standard — every block, every month. Each visit is documented and shared with directors. Most large agents only visit every six months, which we believe is far too infrequent for proactive management.
We specialise in small to medium residential blocks — typically around 20 units — though we work with developments from a handful of flats up to larger schemes. Our model is built around personal attention, so we deliberately keep numbers manageable.
Yes. We regularly support RTM companies, resident management companies and self-managed developments who want professional help without losing control. You can hand over as much or as little as you’d like.
We focus on Surbiton, Kingston upon Thames, all KT postcode areas, Surrey and selected parts of Greater London. Staying local lets us respond quickly and visit on-site regularly.
Yes — we operate to industry standards, with appropriate professional indemnity and public liability insurance, and we keep client funds correctly separated. Full details can be provided on request.
It’s much simpler than most directors expect. We handle the handover process with your current agent, gather all key documents, brief residents and have you operational on the portal in a matter of weeks.
No call centres. No being passed around. Talk to the person who’ll actually manage your block — and get a clear, honest view of what we can do for you.
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